Privacy Policy

Last Updated: October 19, 2025

Effective Date: October 19, 2025

1. Introduction

Welcome to LingoShade ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our language learning application and services (collectively, the "Service").

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at lingoshade@lsnlab.com.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you register for an account, we collect your email address, name (optional), and authentication credentials.

• Profile Information: Language preferences (native language, target language, proficiency level), learning goals, and profile settings.

• User-Generated Content: Audio recordings you create during dictation exercises, saved vocabulary words, and learning progress data.

• Payment Information: When you purchase a subscription, our payment processor (Stripe) collects your payment card details. We do not store your full payment card information on our servers.

• Communications: When you contact us for support or feedback, we collect the content of your messages and any additional information you provide.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with our Service, including features used, lessons completed, time spent on activities, and learning progress.

• Device Information: Device type, operating system, browser type, IP address, device identifiers, and mobile network information.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior. See our Cookie Policy for more details.

• Location Data: Approximate location based on IP address to provide localized content and comply with regional regulations.

2.3 Information from Third Parties

• Social Media Authentication: If you sign in using Google, Apple, or Microsoft accounts, we receive basic profile information (name, email, profile picture) as permitted by your privacy settings on those platforms.

• Analytics Providers: We use third-party analytics services (PostHog, Google Analytics) that may collect information about your use of the Service.

3. How We Use Your Information

We use your personal information for the following purposes:

• Provide and Maintain the Service: To operate, maintain, and improve our language learning platform, including personalized learning experiences.

• Account Management: To create and manage your account, authenticate your identity, and provide customer support.

• Personalization: To customize content, recommendations, and difficulty levels based on your language proficiency and learning progress.

• Communication: To send you service-related notifications, updates, security alerts, and respond to your inquiries.

• Analytics and Improvement: To analyze usage patterns, measure the effectiveness of features, and improve our Service.

• Marketing: With your consent, to send you promotional materials, newsletters, and special offers. You can opt out at any time.

• Payment Processing: To process subscription payments and manage billing.

• Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of others.

• Security: To detect, prevent, and address fraud, security issues, and technical problems.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud Hosting: Microsoft Azure / AWS for data storage and application hosting

• Payment Processing: Stripe for payment processing and subscription management

• Analytics: PostHog, Google Analytics for usage analytics and product improvement

• Email Services: Email service providers for transactional and marketing communications

• Speech Synthesis: Azure Cognitive Services for text-to-speech audio generation

These providers are contractually obligated to use your information only for the purposes we specify and to protect your data.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.4 Consent

We may share your information with your consent or at your direction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active and for a reasonable period thereafter for backup and legal compliance purposes.

• Learning Progress: Retained to provide continuous learning experience and analytics.

• Audio Recordings: Stored for the duration of your subscription or until you delete them.

• Anonymous Analytics: May be retained indefinitely in anonymized form.

You can request deletion of your data at any time by contacting us or using the data deletion feature in your account settings.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to access your personal information and request a copy of your data in a portable format.

6.2 Correction

You can update or correct your account information at any time through your account settings.

6.3 Deletion

You have the right to request deletion of your personal information. You can delete your account through the app settings or by contacting us. Please note that some information may be retained for legal or legitimate business purposes.

6.4 Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

6.5 Object to Processing

You have the right to object to our processing of your personal information in certain circumstances.

6.6 Marketing Communications

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your account preferences.

6.7 Cookies

You can manage your cookie preferences through your browser settings or through our cookie consent manager. See our Cookie Policy for more information.

6.8 Do Not Track

Some browsers have a "Do Not Track" feature. We currently do not respond to Do Not Track signals, but you can manage tracking through our cookie settings.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We implement appropriate safeguards for international data transfers, including Standard Contractual Clauses and other mechanisms approved by regulatory authorities, to ensure your data receives adequate protection regardless of where it is processed.

8. Children's Privacy

Our Service is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS) and at rest

• Regular security assessments and updates

• Access controls and authentication mechanisms

• Secure data storage with reputable cloud providers

• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

11. Your Privacy Rights

Regardless of your location, we provide all users with comprehensive privacy rights:

• Right to access: Request a copy of your personal data

• Right to rectification: Correct any inaccurate data

• Right to erasure: Request deletion of your data ("right to be forgotten")

• Right to data portability: Export your data in a machine-readable format

• Right to restrict processing: Limit how we use your data

• Right to object: Object to certain types of processing

• Right to withdraw consent: Withdraw consent for data processing at any time

• Right to non-discrimination: Exercise these rights without penalty

To exercise any of these rights, please contact us at lingoshade@lsnlab.com. We will respond to your request within 30 days.

Note: We apply privacy-first principles globally, providing the same level of data protection to all users regardless of location. These rights meet or exceed requirements under GDPR, CCPA, and other privacy regulations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page with an updated "Last Updated" date

• Sending an email notification to the email address associated with your account

• Displaying a prominent notice in the Service

Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: lingoshade@lsnlab.com

This Privacy Policy is provided in English. Translations may be available for your convenience, but the English version shall govern in case of any discrepancies.